Our business plan sets out our priorities and what we want to achieve in the next year.
The CQC's business plan is a document that outlines their goals and objectives for the upcoming year. It provides a roadmap for their activities and initiatives, ensuring that they remain focused on their mission to ensure high-quality care for all.
Key points:
1. **Our purpose:** The CQC's primary objective is to ensure that health and social care services provide people with safe, effective, compassionate, and high-quality care. They also aim to encourage these services to improve continuously.
2. **Our role:** The CQC is responsible for monitoring, inspecting, and regulating services to ensure they meet fundamental standards of quality and safety. They publish their findings, including performance ratings, to help people choose care.
3. **Our ambitions:** The CQC has several ambitions for the upcoming year. They want to be an independent regulator that drives improvements in the quality of care. They also aim to be a strong voice for patients and service users, ensuring that their needs and experiences are at the heart of everything they do.
4. **Our values:** The CQC believes in being independent, open and transparent, collaborative, and always acting in the best interests of people who use services.
5. **Our priorities for the next year:** The CQC has identified several key priorities for the upcoming year. These include ensuring that care providers are held to account for the quality and safety of their services, promoting a culture of continuous improvement, and ensuring that the voices of patients and service users are heard and acted upon.
6. **Our approach:** The CQC's approach is to be evidence-based, proportionate, and responsive. They aim to work collaboratively with partners and stakeholders to achieve their goals.
7. **Our resources:** The CQC is committed to using its resources effectively and efficiently. They aim to provide value for money and ensure that they have the right skills and capabilities in place to deliver their objectives.
8. **Our performance:** The CQC will measure their performance against a set of key indicators and outcomes. They will regularly review and report on their progress to ensure they are on track to achieve their goals.
9. **Our governance:** The CQC has a robust governance framework in place to ensure that they operate effectively and transparently. They are accountable to the public and their stakeholders for their decisions and actions.
10. **Our commitment to equality, diversity, and inclusion:** The CQC is committed to promoting equality, diversity, and inclusion in all its activities. They aim to ensure that all people, regardless of their background or circumstances, have access to high-quality care.
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